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Return policy

Return an Item in Person

You may return an item to our Returns Department at our office location.

Easy 30-Day Returns Policy

If you are dissatisfied with your purchase for any reason, you may return it to BigiWoyo within 30 days of the purchase date, subject to the conditions and exclusions below.

Eligibility Conditions

Please read conditions below. If all conditions are not met, BigiWoyo reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories. BigiWoyo can only refund the original purchase price. Transportation and handling fees are nonrefundable.

Nonreturnable Items

Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed

Opened computers and computer software — original packaging cannot be unsealed

Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)

Select special-order merchandise, or any item indicated on the website as nonreturnable

Underwater equipment that has been submerged

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.


Please allow 3-5 business days for exchanges to be processed.

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

BigiWoyo is not responsible for personal data or items left in returned merchandise. BigiWoyo is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.